the City of Pasadena

DocuPet is the official pet licensing partner for the City of Pasadena

Get Yours

Why Docupet

Why License?

With DocuPet, your pet’s license is much more than just a tag. It’s their ticket home, their customized (and cute!) emblem, and a link to their personal digital record. It’s also your way of doing good - not just for your pet, but for the pets in need in your community.

Dog licenses are mandatory in the City of Pasadena. In fact, licenses are mandatory in nearly every community across North America. Why? Because licenses help keep pets and the communities they live in safe.

Since licensing your dogs is a requirement, our goal is to make this process quick, simple, and valuable. Check out the ways you can license your pet below and feel good knowing that licensing revenue funds important initiatives helping to improve your community. To further support these efforts, DocuPet will always donate 20% of designer tag and product sales to our local Safe&Happy Fund partner in the City of Pasadena, Pasadena Humane.

How to License

  • Online
  • In-person
  • Mail
  • Phone

The fastest and easiest way to license or renew is right here. You’ll create a profile for your pet, upload photos, process your license registration, and receive purchase confirmations via email. Payment can be made using a credit card or Visa/Mastercard debit card and your package will be shipped out next business day. Each year, you just need to log in to your existing account and renew - it’s super easy!

License Now

In person licensing is available at the following location(s) however it’s important to know you will still receive your tag in the mail:

Don’t forget to check hours of operation, appointment policies, and accepted payment methods prior to heading out.

Pasadena Humane: 361 S. Raymond Ave., Pasadena, CA 91105

If prepared, you may opt to drop off an offline form (and proof of spay/neuter exemption) at the below location. Be sure to include your proof of rabies!

Pasadena City Hall: Garfield Ave., Pasadena, CA 91101

Download Registration Form

If you opt to license via snail mail - keep in mind processing your registration will take a lot longer!

Make sure you complete the below form in full and that it is free of any errors otherwise your registration may not be successfully processed. The fine print is there for a reason so keep an eye out for accepted payment methods, who the check should be made out to, where it should be mailed, and any required supporting documentation.

Download Registration Form

If you’re having trouble licensing online and need to get your registration processed in a hurry, you can call Pasadena Humane at (626) 792-7151 ext. 115 who may be able to process your pet license over the phone.

Note that we can only accept credit cards and Visa/Mastercard debit as payment. Please note that you will need to have a valid rabies expiration date already on file to purchase your license over the phone.

License Fees

Pet licenses are required for all dogs living in the City of Pasadena. They must be renewed every year prior to the expiration date. Licenses expire exactly 365 days from the start date of the license. You will receive reminders from us about upcoming license expirations via mail, phone, and email.

Fee
Unaltered Dog $78.00
Spayed/Neutered Dog $18.00
Unaltered Dog
Fee $78.00
Spayed/Neutered Dog
Fee $18.00

Licenses are required for all dogs over four months of age.

Residents in the City of Pasadena are allowed to own a maximum of four dogs.

A replacement City of Pasadena tag is available for a $6.00 fee or at no additional charge when you license your pet.

There is a $5.00 Transfer Fee to transfer an existing license from a deceased dog to a new dog.

A valid rabies certificate is required to complete the licensing process. You must upload or present your certificates at time of purchase.

All licenses expire the day they were purchased, one year in in the future, so long as the rabies vaccination remains valid for the duration of the license term. If your pet’s rabies vaccination expires prior to your pet's license, the license will expire on the rabies vaccination expiration date.

A spay/neuter certificate is required to qualify for the discounted rate.

When licensing a Certified Guide or Assistance Dog for the first time, licensing must be done in person. Future renewals may be done online once the status is verified.

Late fees apply 30 days following license expiration.

Pasadena Municipal Code 6.09.010 requires that all dogs and cats be Spayed or Neutered, unless the owner provides proof of exemption.

DocuPet Benefits

Found a lost pet?

If the pet is wearing a DocuPet tag, visit our site or their unique web address on the back of the tag, enter the code found on the pet's tag, and gain access to the contact information that pet’s owner has chosen to provide. You may also call our 24/7 dispatch staff at 1-877-239-6072

Is your pet lost?

Don't panic! We're here to help! Log in to your profile and report your pet lost by clicking on their name and then using the "Report Lost" button. Our dedicated staff is immediately alerted and an email will go out with your pet's information to registered members in your community. Log in Now

Account not yet activated? Call us at 1-877-239-6072

What is HomeSafe™?

The HomeSafe™ Lost Pet Service features an online tool that ties your pet's unique tag code to their online profile. This means that if anyone finds your pet, they can easily report them found through our site, and immediately get access to the contact information you have chosen to provide.

Our Found Pet report makes it easy for people to help your pet get home safe. We also have a dedicated dispatch staff that works around the clock, answering phone calls and working with members of the community to help get lost pets home safe.

Frequently Asked Questions

PROGRAM AND PARTNERSHIP

In partnership with local municipalities and shelters, DocuPet provides pet registration and lost pet services that ensure animals can always get home safely.

Our mission is to provide a safe and happy home for every pet. Our licensing platform and supporting programs are designed to make the licensing process convenient and enjoyable for pet owners and administrators alike. We accomplish this by:

  • Offering online and over the phone options that allow pet owners to license their pets from the comfort of their own homes, or pop into a vendor location to quickly license in person
  • Increasing awareness of the program’s requirements and benefits through online advertising, mail-outs, email campaigns, digital signage and community awareness programs
  • Helping pets find their way home if ever lost through our proven HomeSafe™ Lost Pet Service
  • Building the pet owner and pet business community through our online pet profiles
  • Providing an enhanced experience - from our pet tags to our exceptional customer service team

For more information about DocuPet, see www.docupet.com.

Pasadena Humane and DocuPet have partnered up to offer an enhanced pet licensing program for the City of Pasadena residents. A membership with DocuPet includes:

  • The HomeSafe™ Lost Pet Service
  • Beautiful Tags linked to a secure online profile
  • Tags that help all pets by supporting local animal welfare initiatives
  • Thanks for supporting animal welfare in your community
  • Your City of Pasadena Pet License

Pet owners must now license through the DocuPet program in order to secure a City of Pasadena pet license.

LICENSING OPTIONS, DATES, AND LOCATIONS

We need your email address to create a unique ID for your account and to provide a way for you to verify your account.

If you do not have an email you will need to license your pet in person at one of the participating locations listed here.

If your address is very new, or otherwise was not captured in our verification database you may be receiving an error when trying to license your pet. Please call or email our helpful customer service team at 1-877-239-6072 or info@docupet.com. They will update your address and allow you to proceed with the online licensing process.

You may renew your pet's license within 60 days of your current license expiration date. If you are new to licensing, you can proceed at any time and your pet's license will be valid for 365 days from the date of purchase, or if your pet's rabies vaccination expires prior, your pet's license will expire with the rabies vaccination. 

TAGS

Your pet tag will come in the mail regardless if you license online, or in person. Please allow for 10-12 business days to receive your tag and use your receipt as proof of license in the meantime!

If it’s your first time licensing a new pet, along with your pet tag you will receive your new Membership Package and information about our HomeSafe™ Lost Pet Service.

 

You can order and pay for a replacement tag online by logging into your account and selecting the "Order Replacement Tags" link. You can also order a replacement tag by calling our customer service team at 1-877-239-6072.

Alternatively, you can visit an associated sales vendor to purchase a replacement tag.

 

Please get in touch with us! We stand by the quality of our tags and if your furry friend's tag has worn within one year of purchase and is no longer legible we will replace it free of charge. Just demonstrate proof of wear by emailing a photo to info@docupet.com. Please don't wait - your pet's tag is key to your pet getting home if he or she is ever lost!

You can order and pay for a replacement tag online by logging into your account and selecting the "My Pets" page. Under the Licensing section on your "My Pet's" page you will be able to click "Order Replacement License Tag". You can also order a replacement tag by calling Pasadena Humane at (626) 792-7151 ext.115.

LOST PET SYSTEM

DocuPet’s HomeSafe Lost Pet Service allows you to immediately connect with other pet owners and pet lovers in your area if your pet goes missing, and alerts you instantly if your pet is found. It also lets you control what information is displayed on your pet’s profile and makes it so anyone can simply report your pet found.

From within your online account, you can indicate that your pet has been lost by filing a lost pet report. The first page you see has a list of your licensed pet(s) and beside each pet is a "Report Lost" button. You’ll be prompted to enter where your pet was last seen and be given the opportunity to add additional contact information. This takes just a few minutes. You should always check with your local animal shelter as well.

Alternatively, contact DocuPet at 1-877-239-6072 for assistance with your lost pet.

If you licensed your pet in person you can gain access to your online account by activating your account here.

Alternatively, contact DocuPet at 1-877-239-6072 for assistance with your lost pet.

You control the information included in a Lost Pet Alert through your "Lost Pet" privacy settings. These privacy settings can be edited at any time from within your online profile. During the process of reporting your pet lost, you will be asked to review this information and can edit it if necessary. Your pet’s profile plays an important role in getting your pet home safe. Here are some ways you can keep your pet’s profile up-to-date, these details can be extremely helpful to anyone who is temporarily caring for your pet while working to get them home safely:

  • Consider including multiple phone numbers
  • Add any secondary addresses where you spend time (family, friends, work, etc.)
  • Enter the names of some of your pet’s other caregivers and pet sitters
  • Do your best to describe their temperament and any identifying markings
  • Upload photos – this makes it so much easier for the Lost Pet Brigade to spot your furry friend and for us to create social media posts on your behalf.
  • Note their feeding schedule and vaccination records
  • Provide care instructions and veterinarian information

When you log into your account, the first page you see has a list of your licensed pet(s) and beside your lost pet will be a "Report Found" button.

When you report your pet found we will inform everyone within the Lost Pet Brigade, remove your pet's profile from the "Lost Pets" page, remove any social media posts that have been made on your behalf and breathe a big sigh of relief!

Please! Because we engage a whole community of pet lovers when you report your pet lost and we appreciate being updated as soon as possible when your pet is found so we can let everyone know the search is off.

As a member of the Lost Pet Brigade, you are not obliged to do anything at all, but if you are available to help and see that the pet was last seen in your area, we would hope that you would take the time to look around your immediate vicinity. This is your way of "paying it forward" should you ever need the assistance of the Lost Pet Brigade yourself!

You are always in control of what information is visible to the public through your pet's unique tag code. Update your privacy settings by logging into your account and clicking "Privacy Settings" on the far right-hand menu. We recommend keeping either a phone number or email address visible at all times in case someone finds your pet before you’ve been able to report them lost. Your pet’s profile plays an important role in getting your pet home safe. Here are some ways you can keep your pet’s profile up-to-date, these details can be extremely helpful to anyone who is temporarily caring for your pet while working to get them home safely:

  • Consider including multiple phone numbers
  • Add any secondary addresses where you spend time (family, friends, work, etc.)
  • Enter the names of some of your pet’s other caregivers and pet sitters
  • Do your best to describe their temperament and any identifying markings
  • Upload photos – this makes it so much easier for the Lost Pet Brigade to spot your furry friend and for us to create social media posts on your behalf.
  • Note their feeding schedule and vaccination records
  • Provide care instructions and veterinarian information

PET INFORMATION AND PROFILES

In order to complete the licensing process, you will be required to provide basic information about your pet and a few critical pieces of information about yourself including your name, address, and contact information. You will also be required to upload proof that your pet has a valid rabies vaccination and spay / neuter documentation to receive the discounted rate. Once you have set up your online account, you are encouraged to add extra information about your pet in their online accounts, including photos!

Your pet’s information can be edited via your online profile at any time. If you don’t have an online account get in touch with Pasadena Humane via phone at (626) 792-7151 ext. 115 or by email at licensing@pasadenahumane.org. 

ACCOUNT UPDATES

We're sorry for your loss. You can update a pet's profile via your online account or Pasadena Humane can take care of it for you if you call 626.792.7151 ext. 115 or email licensing@pasadenahumane.org. 

We’re sorry! Unfortunately, unless you tell Pasadena Humane that a pet is no longer in your care, we have no way of knowing. Have you already told us? You may have a duplicate account. Get in touch with Pasadena Humane's customer service team to update your record by calling 626.792.7151 ext. 115 or emailing licensing@pasadenahumane.org.

In order to activate your online account, you will need your access code and ZIP code. You may also activate your account with your pet's name, their existing tag number, your ZIP code and phone number. Your access code can be found on almost all communications sent to you from Pasadena Humane, including your mailed renewal letter and printed receipt. Otherwise, you can contact Pasadena Humane at 626.792.7151 ext. 115 or licensing@pasadenahumane.org and they will provide it.

If you are moving please be sure to update your address in your account settings, or get in touch with Pasadena Humane directly at 626.792.7151 ext. 115 or emailing licensing@pasadenahumane.org. Even though you are moving you’ll still be able to access your pets online account and benefit from DocuPets services. If you are moving outside of Pasadena please be aware that your pets license will no longer be valid.

DOCUMENT SUBMISSION

If you can’t locate the certificate you received after the procedure was done, you will need to contact your vet. Reach out to them via phone, email, or even through their website to request a copy of the required certificates. Be sure to specify any and all pets you require documentation for.

Once you’ve got the paperwork in your hands, take a look to ensure:

  • The document provided is the right type of document.
  • Pet and pet owner account data matches your own.
  • The document is clear and legible.

Documentation uploaded via the online system is reviewed within two business days. 

To license your pet, you will be required to show proof that the pet's rabies vaccination is current. Documentation is also required to verify that a pet has been spayed or neutered and must be provided in order to receive the discounted rate. Requiring documentation ensures that provided pet information is accurate, which is critical for identification and safety reasons.